May 11, 1995

Dear Gary,

Thank you for your efforts and hard work in preparing and producing the 1995 Eljer Consumer Sales Meeting. I heard many compliments from Steve Rodman, our regional managers and customers about the quality of the meeting and how smoothly everything went. I think it has everything to do with the audio guy your brought in an hour before the show.

I appreciate your understanding in making a crew change at the last minute. There is no question it made the atmosphere less tense and contributed to a great show. Your willingness to change on a moments notice is a testament to your professionalism and mental agility.

Your efforts are recognized and appreciated.

Yours truly,

Blaine F. Leist
Manager-Marketing Communications
Eljer Plumbingware