October 11, 1996

Dear Gary,

I wanted to thank you for pulling off another minor miracle with less than 24-hours notice.

The meeting looked great, and your immediate response to my "crisis of the day" really saved me.

Thanks for always being responsive, efficient and easy to work with - no matter what the circumstances might be.

Sincerely,

Patti Putnicki
Director of Marketing
Eljer Industries